Agents can authorize this command through Freshdesk agent portal without inserting the API token. Use create_fd_ticke t slash command to create tickets from Slack, this way you can avoid creating slash commands for individual accounts.Use the Freshdesk 'Create Ticket' slash command to convert Direct Message (DM) discussion with peers and customers directly to support tickets.Send Direct Messages (DMs) to support agents about tickets that have been assigned or updated in their queue.You can even use this feature to link a Freshdesk Group to a mirroring Slack Group. Use the same automations to post to a private channel if you wish to keep a select group of users updated about specific ticketing events.Use automation rules to post messages about tickets in your organization’s public Slack channels automatically so that your team is aware of what is happening.You can use Freshdesk’s powerful automation systems to keep your team in sync with ticket changes in your helpdesk. Integrating Freshdesk and Slack allows you to keep various groups on Slack updated about the status of tickets in your helpdesk. Use slash commands to convert Slack DMs to tickets Notify ticket creation and update events to the agent as a Slack Direct Message Users communicate with video calls, text messaging, media, and files in persistent chat rooms organized by topic, private groups, and direct messaging.Notify ticket creation and update events to public or private channels in Slack Slack is an instant messaging service for online communities. Measure the health of your Slack community: Common Room comes with pre-built and fully customizable reporting, so you can track community responsiveness and engagement per channel.
Automate engagement campaigns: With workflows, you can send automated messages via Slack DMs to your members to welcome new members, re-engage inactive ones, and more.See what your members are talking about with topics: Topics are intelligently detected using AI-powered natural language processing and allow you to easily see what your community is talking about, how they feel about it, and which topics are trending over time.Once you connect your Slack Workspace, you can use Common Room’s intelligent features to unlock powerful insights and automate outreach to your community. Common Room's integration with Slack offers robust analytics and workflows that allow you to do more with less.Ĭommon Room creates a profile for every participant in your Slack community and an activity for each message, allowing you to see when they joined, the channels they are more active in, the messages they post, and their replies and reactions to other posts.
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